Sixty to eighty percent of our first impression of another person speaking is solidified within the first 4 minutes of their communication. In fact, studies have shown that up to 93% of our perception of that speaker is based solely on the delivery of their message, with the words being secondary. The Pin Drop Principle is a step-by-step master class for managers at all level wishing to become a more confident, credible and engaging communicator-no matter the audience, no matter the message. Authored by founders of one the of the most groundbreaking communication skills training firms in the world-Pinnacle Performance Company-The Pin Drop Principle introduces readers to the same set of performance-based delivery techniques relating to body language, vocal quality and intention that professional actors (and great communicators) have used successfully for centuries, and which Pinnacle teaches to more than 3,000 professionals every year. The Pin Drop Principle and the P